UNDP Global IoT Analyst – Smart Facilities- IPSA 9 at Denmark ||Apply Now

The UNDP Global IoT analyst is responsible for building IoT network, installing the sensors/gateways, and provide continuous operation support. The analyst  is also playing a critical role in expanding IoT service in the whole UN System. The Analyst answers all inquiries, respond to emails and perform in-person support sessions which require a combination of technical and interpersonal attributes, good judgement, clear communication skills and the ability to help others are integral qualities

Duties and Responsibilities

• Set up IoT network and Digital Twin infrastructure for the IoT foundation project in UNDP Country offices and government projects sponsored by UNDP under the umbrella of Smart Facilites concept. Integrating the solutions with IoT Platform in Azure, testing the sensors and the gateways, testing the whole infrastructure chain, and providing full operation support after commissioning.
• Provide technical support to IoT foundation project in UNDP Country Offices and other Smart Facilites projects related to network and connectivity.  Resolve issues related to networks and Smart Facilities services using standard troubleshooting procedures and resolve any infrastructure-related issues according to SLA.
• Handle incoming incidents escalated through the internal ticketing platform and monitor alarms sent by NMS. Escalate complex incidents or issues requiring vendor or Level-3 support intervention.
• Facilitate capacity-building exercises by assisting in the preparation of global webinars and trainings, providing on-site operational support as required by UNDP Country Offices with guidance from the team lead.
• Contribute in developing the operational support system to provide efficient responses and develop guidelines for end-user training, related to IoT and Digital Twin projects.
• Support ICT managers with requested non-technical and technical support requirements of UNDP Country Offices through consultation with the supervisor. The incumbent will closely collaborate with other ITM internal teams and provide support as needed.
• Write documentation related to IT support operations, including procedures, system documentation, technical guides, conformity and corrective reports, and user feedback. Monitor and ensure compliance with corporate standards and ISO 9001:2008 for both the rollout process and documentation.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

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Institutional Arrangement of UNDP Global IoT Analyst

• On a day-to-day basis, the Global IoT Analyst will be working with and directly reporting to the Manager of Smart Infrastructure and Connectivity Unit (SICU) and ICT Specialist for IoT projects.
• The Global ICT Advisor/Chief of SIS has the overall responsibility to guide the team
• Progress reporting will be done in the monthly team meeting and also Weekly SICU meetings.

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 Required Skills and Experience for UNDP Global IoT Analyst

• Min. Academic Education
  • Advanced university degree (Master’s Degree or equivalent) in Electronic Engineering, Computer Science, Data Science or related field is required. Or
  • A first-level university degree (bachelor’s degree)in the areas mentioned above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.
  • Holding any industrial certificates such as CCNA, CMNO, CompTIA A+, CompTIA Network+, CompTIA Security+, CISSP, CEH, CISM, PRINC2/ITIL/PMP/ISO20000 will be an added advantage
• Min. years of relevant Work experience
  • Minimum 2 years (with master’s degree) or 4 years (with bachelor’s degree) of relevant work experience, preferably in the area of IoT/IT and Digital Twin field or relevant;
• Required skills and competencies
  • Experience in IoT technologies such as IoT Security, IoT Analytics, IoT platform, IoT connectivity/communication, IoT Device Management, Azure IoT Hub, Azure IoT Central is required;
• Desired additional skills and competencies
  • Knowledge on MQTT, Webhooks, REST API, Node-Red, FTTT, Grafana, Time Series Database, HTML, CSS, JavaScript, Python, JSON will be an advantage;
  • Experience in Network Infrastructure troubleshooting and maintenance, LAN/WAN technologies, Hardware configuration including network switches and routers, Identification and prevention of any potential network issues will be an advantage;
  • Experience in understanding cloud computing strategy and cloud-based infrastructure technologies, in order to apply it in developing infrastructure setup will be an advantage;
  • Experience in developing scripts to automate Infrastructure management/operation tasks is desirable;
  • Ability in effectively disseminating information through clear communication is desirable;
  • Experience in efficiently handle and manage ICT projects based on PRINCE2 or PMP or other standards is desirable;
  • UN experience is desirable;
• Required Language(s) (at working level)
  • Fluency in English is mandatory;
  • Fluency in one or more additional UN languages will be an asset.
• Professional Certificates
  • Holding any industrial certificates such as CCNA, CMNO, CompTIA A+, CompTIA Network+, CompTIA Security+, CISSP, CEH, CISM, PRINC2/ITIL/PMP/ISO20000 will be an added advantage

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